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Delivery / Shipping Information 

All orders received Monday-Friday will be dispatched the same day if ordered before 1pm. 
 
All small UK orders are sent using the Royal Mail small packets or parcel service, larger items are sent via a reputable courier service and will usually be delivered in 2 to 5 working days. 
 
Small International orders are sent by Royal Mail Airmail small packets service and although often delivered sooner they can take up to 7 days to be delivered with some worldwide countries taking considerably longer and this is out of our control so please order in plenty of time. 
 
Larger International orders will be sent by a reputable courier service and can take several days to reach the destination country. 
 

Returns, Exchanges and Damages Policy 

We understand that sometimes you may order something you don’t like or are not happy with and that is why we offer a 31 Day Return Policy provided the item you are returning is unopened, unused, undamaged and still its original packaging for re-sale. We will issue you with a full refund on receipt of the return item/s provided it meets the above conditions. 
 
As above if you would like to exchange an item you have purchased please let us know by contacting us through the website and this can be arranged. 
Return postage costs for Exchanges or Refunds will be paid by the customer unless the item is received in a damaged state, please contact us through the website if you receive a damaged item/parcel. 
 
PLEASE CONTACT US BEFORE RETURNING ANYTHING AND WE WILL ISSUE YOU WITH A RETURNS AUTHORISATION CODE – items returned without prior notice or in a used, open or assembled state will not be refunded or exchanged, thank you 
 

Payment methods 

Credit/Debit Card or Paypal 

Returns should be posted to: 

 
Tracy Payne 
Smallskale Miniatures 
26 Tillhouse Road 
Crankbrook 
Exeter 
Devon 
EX5 7FE 
 
PLEASE CONTACT US BEFORE RETURNING ANYTHING AND WE WILL ISSUE YOU WITH A RETURNS AUTHORISATION CODE 
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